All prices, charges and fees at a glance

Memberships

ELOOP Basic
0,00 €
ELOOP Pro / year
179,00 €
ELOOP Flat / month
350,00 €
One-time activation fee below age 25
99,00 €

Tariffs and prices

ELOOP Basic
Price
km incl.
Unlock
1.00 €
Additional kilometres
0.31 €
1-47 minutes
0.54 €
150 km
1 hour
24.90 €
150 km
2 hours
39.90 €
150 km
Every additional hour
10.00 €
1 day (24h)
109.90 €
150 km
2 days
219.90 €
300 km
3 days
299.90 €
400 km
4 days
399.90 €
500 km
5 days
499.90 €
600 km
6 days
579.90 €
700 km
7 days
599.90 €
800 km
8 days
679.90 €
900 km
9 days
759.90 €
1,000 km
10 days
799.90 €
1,100 km
20 days
1,399.00 €
1,900 km
30 days
1,799.00 €
2,500 km
ELOOP Pro
Price
km incl.
Unlock
1.00 €
Additional kilometres
0.28 €
1-47 minutes
0.49 €
170 km
1 hour
22.41 €
170 km
2 hours
35.91 €
170 km
Every additional hour
9.00 €
1 day (24h)
98.91 €
170 km
2 days
197.91 €
340 km
3 days
269.91 €
460 km
4 days
359.91 €
580 km
5 days
449.91 €
700 km
6 days
521.91 €
820 km
7 days
539.91 €
940 km
8 days
611.91 €
1,060 km
9 days
683.91 €
1,180 km
10 days
719.91 €
1,300 km
20 days
1,259.10 €
2,260 km
30 days
1,619.10 €
2,980 km

Complementary services

Always included:
  • Free charging at all Wien Energie charging stations
  • Free parking in Vienna, including short-term parking zones
  • Fully comprehensive insurance and road assistance
  • At least 150 kilometres – the longer the trip, the more included
  • All cars are equipped with an Austrian motorway vignette
  • All cars are regularly cleaned and serviced

Payment & invoice

Manual charge
5.00 €
1st payment reminder
5.00 €
last payment reminder
7.00 €
Invoicing by post
5.00 €

Insurance & damages

Excess comprehensive collision coverage

ELOOP Basic
1,000.00 € plus VAT
ELOOP Pro
500.00 € plus VAT

Excess third party liability insurance

ELOOP Basic
1,000.00 € plus VAT
ELOOP Pro
500.00 € plus VAT

Parking & fines

Towing by 3rd party
Passed on
Manual reclaim of vehicle
75.00 € / hour

Charging & battery

Charging service fee for scheduled trips
25.00 €
Trip ended with less than 20 km remaining range
100.00 €
Trip ended with less than 5 km remaining range
200.00 €
12V battery empty caused by own fault
75.00 € / hour

Other fees

Processing roaming charging costs
5.00 €
Processing fines
20.00 €
Loss / damage of RFID card
100.00 €
Loss / damage of charging cable
300.00 €
Smoking inside the car
100.00 €
Spilled drinks or similar
50.00 €
Unreported damage
500.00 €
Violation of our T&Cs
250.00 €
Grossly negligent driving behaviour
250.00 €
Disclosure of login data / unauthorised use
500.00 €
Changes to basic settings of the car
250.00 €
– i.e. setting a PIN
– i.e. activation of valet mode
– i.e. setting a charging limit

Manual intervention

ELOOP staff
75.00 € / hour
Cases in which ELOOP staff will become active and charges apply include:
  • Removing vehicles from places they would get towed from
  • Processing accidents including insurance claim and repairs
  • Processing and manual reclaim of towed vehicles
  • Extra cleaning due to heavy soiling of vehicles
  • On-site service in case of self-imposed problems
  • Towing vehicles to a charging station

Last updated: June 2022