Book your car easily and free of charge in advance

With the new app function “Later/ Upcoming”, you can conveniently book a Tesla Model 3 for a specific date and time free of charge and return it on the date specified in advance. The vehicles will be waiting for you at a fixed pick-up location. Pre-booking is only available for long-term rentals of 1 day (24h) or more. To plan a trip in advance – set the switch in the app to “Later”. Now you can book a vehicle in advance. You will find your upcoming bookings in the app under “Upcoming”.

For upcoming bookings, you must always return the car to the same place where you picked it up before.

You may find our current pick-up and drop-off location here.

The rental may only be terminated at the location where you started your trip. For example, if you started your trip at P&R Heiligenstadt, you may only end the rental there. This means that you have to end the rental at the place where you picked up the car.

You can pause your trip or make a stopover in over 30 European countries. Please note that you are responsible for purchasing parking tickets, etc. 

Yes, you can plan several trips in advance.

Even if you have already planned one or more trips, you can start trips immediately via the app as usual.

No. For upcoming bookings, you are responsible for purchasing parking tickets, etc. during your stopover. 

Your car will be available at the pick-up location approximately 30 minutes before the booked time. We will notify you by email as soon as your car is ready.v

For upcoming bookings, the car may be returned with any mileage. However, it’s recommended that you return the car with the same range as when you picked it up. If the range is less than before departure, we charge 25.00 € for the charging service.

The calculated trip costs are debited from the deposited means of payment for planned bookings before the start of the trip. Any trip credit will be taken into account.

You can return the vehicle to the return location earlier at any time. The price charged in advance will stay the same.

If you find your car dirty or damaged during scheduled bookings, please take photos immediately and send them to [email protected] If the car is dirty and you still want to make the journey, we will credit your account with 25.00 € credit. If the car is too badly damaged, you can switch to a Free Floating Carsharing vehicle without any cancellation fees. To do this, simply cancel the trip in the ELOOP app and reserve a new car in the area. We will also credit your account with 25.00 € for this effort. If you want to switch to a free floating car sharing vehicle, please inform the support team at [email protected]

If the return date cannot be met, the additional trip duration will be charged at ELOOP Basic conditions. In addition, we charge an expense compensation after 30 minutes of delay (price list staff hour).

You can easily cancel your upcoming trips via the app. To do so, open the ELOOP app → Upcoming → Select the planned trip → Cancel trip. The costs of a cancellation depend on how soon the cancellation is made.

• Cancellation is 14 days (or earlier) before the trip start:
  10 % of the calculated rental costs incl. a service fee of 20,00 € will be charged.
• Cancellation is 14 days up to 7 days before the trip start:
  20 % of the calculated rental costs incl. a service fee of 20,00 € will be charged.
• Cancellation is 7 days up to 72 hours before the trip start:
  50 % of the calculated rental costs incl. a service fee of 20,00 € will be charged.
• Cancellation is 72 hours to 24 hours before the trip start:
  70 % of the calculated rental costs incl. a service fee of 20,00 € will be charged.
• Cancellation is less than 24 hours before the trip start:
  The entire rental costs incl. a service fee of 20,00 € will be charged.

Cancellation costs are limited to a maximum of 600,00 €.