E-carsharing for a greener Vienna

Don’t worry, it’s easy to get used to driving an electric car including the Tesla Model 3. Check out the charging FAQ and videos for all the information you need. On your first drive, take a few minutes to familiarise yourself with the Tesla’s functions and display. Here’s to a successful and safe first ride!

The following requirements must be met:

– You have a valid category B driver’s licence
– You have a credit card or debit Mastercard/VISA
– You are at least 23 years old
– You have a smartphone (iOS or Android)

Simply download the ELOOP app from the App Store or Play Store. After you have successfully registered, you can start using our Teslas. You can see the available vehicles in the app. With this you can reserve the cars, open them and drive off directly.

No. If the car has a range of more than 20km, you can end the rental. If the Tesla has less than 20km, please start the charging process at a Wien Energie charging station within the homezone and end your journey there. Or park the charged Tesla in a regular parking space.

Unlock the cable via the car’s touchscreen. Press the green flash, then “Stop charging” and “Unlock”.

Yes, you can end the rental at a charging station
– if the range of the car is 200 km or less,
– the charging station is within the homezone,
– the charging station is a public charging station from Wien Energie
– and you have started the charging process.
You can see whether the charging process has started by looking at the LEDs on the charging station. When these are solid blue, charging has started.

The models named Tesla Model 3 EOT in the app stand for the tokenised fleet and the ELOOP ONE Token. These cars generate passive income for everyone who owns EOT through the daily car sharing trips. You can find out more here.

There is no key. With the Tesla Model 3 you simply step on the brake pedal, push the gear selector up or down for reverse or drive and go.

You can drive to over 30 European countries without additional fees. The cars only have to be back in the homezone to end the rental. Please inform yourself about the charging options and about the road user fee. Find out which countries are included.

You can reserve the cars up to 45 minutes in advance for free. To do this, select your desired car in the app and click on “Book vehicle”. Now the car is reserved to you for the next 15 minutes. You can carry out this reservation process a maximum of three times in a row. After the third time, your account will be blocked for half an hour.

With ELOOP you can drive from a few minutes to 30 days. Our intelligent tariffs ensure that you always automatically drive at the best price. If you are interested in renting for more than a month, you can contact support.

Every rental (up to 24 hours) always includes 150km. With ELOOP Pro it is 170km. The longer you drive, the more kilometres are directly included in the price. Additional kilometres are billed based on your membership.

ELOOP’s intelligent tariffs ensure that you always automatically drive at the best price. You start your trip at the minute rate and automatically switch to the hourly rate as soon as it is cheaper. Likewise the automatic change from the hourly to the daily rate. Click here for our prices and memberships.

You can use all 1,900 Wien Energie charging stations in Vienna and the surrounding area free of charge. Plug one end into the charging station and the other into the left rear of the car. The charging card is located in the centre console. Hold it against the RFID reader at the station. When the lights on the station turn solid blue, charging has begun. When the battery is fully charged and you are in an active trip, please unplug the car from the charging station immediately and drive on or park it in a regular parking space. You can end the charging process on the Tesla display by clicking on the green lightning bolt, pressing “Stop charging” and then “Unlock”. For other charging stations, we charge the amount including the service fee.

You can park the cars in all public parking areas in Vienna. This includes short term parking zones, even for more than 2 hours. During your trip you can park the car at charging stations, as long as the car is charging. When charging is finished, you have 15 minutes to move the car away from the charging station. Please make sure that you are not parked in a neighbouring car park or a car park with a peak stop ban.

Plug the Supercharger station’s charging cable into the Tesla. The charging process will then begin immediately. You can end the charging process on the Tesla display by clicking on the green lightning bolt, pressing “Stop charging” and then “Unlock”. ELOOP Pro and Flat users can use all Tesla Superchargers in 30 European countries free of charge. For ELOOP Basic, we charge the amount including the service fee.

You can end the rental at all public car parks within the home zone. You can also end the rental at Wien Energie charging stations if they are located in the home zone, the range is a maximum of 200 km and you have successfully started the charging process. Before ending the rental, make sure that you are not in a private or commercial car park (supermarkets, government offices, etc.); a residents’ car park; a car park where stopping and parking is prohibited on certain days or at certain times (including loading zones and delivery zones); or in car parks where parking bans have been set up but have not yet come into force. If no replacement can be found for the vehicle at the start of the stopping and/or parking ban, the Hirer will be liable for any administrative fines and/or costs of towing.
Also, please do not use areas that pose a danger to other road users and the public (e.g. pavements, crossings, pedestrian crossings) – make sure that you always comply with the Highway Code when renting.
Remember that it is always your responsibility to ensure that the vehicle is parked correctly.